Insulation Masters

• MB

  Michael Boaz

  2 weeks ago

  1.0

  “UPDATES (Oct 22–24, 2026): After this review was posted, Miguel texted me, with his attorney copied: "If you dont delete that review, ill make it a point to take all the pictures to the building official myself… I told you not to f*** with me. You have 15 minutes to remove it." Then: "I'm returning the payment and moving forward in court… your a clown," and "You want to be a clown, ill show you exactly how much this is going to cost you!!" After I filed a BBB complaint, he wrote that he had told the people who referred us "what garbage you are," and threatened, "we can also do the same on your building company. Just the same way we left a nice 1 star review." My construction company is in another state and has never done business with him. We paid his invoice in full, and his claims about our property are baseless. Screenshots attached. ORIGINAL REVIEW: WARNING: WE WERE THREATENED WITH A LIEN AND A LAWSUIT LESS THAN 24 HOURS AFTER THE JOB WAS FINISHED, OVER AN INVOICE WE NEVER DISPUTED. I hired Insulation Masters in October 2026 to remove old attic insulation and spray open-cell foam at our property in Naples. I met Miguel, the company’s owner, in person in Naples, then returned home and coordinated the work with him by text. Our relationship was polite, cordial and professional. The crew finished in one day. Everything below is documented in writing. Their invoice was sent the day before work began, marked “due on receipt,” and resent before the crew had even left the property. The estimate we accepted had no payment terms at all. Payment was expected before the work was finished, with no chance for us, or anyone we could send, to inspect it first. The crew left around 6 PM on a Tuesday. The next afternoon I was in a three-hour business meeting, catching up after 10 days away. When it ended at 4 PM, I had four missed calls from Miguel and these texts: “Okay, you want to play games, then lets play games.” “Ill begin the lien process today.” “Moving forward you’ll communicate with our in-house legal.” “We are not calling you anymore.” That was 22 hours after his crew finished. When I replied that I had never disputed the invoice, Miguel wrote: “You picked the wrong person to be rude and unprofessional with.” “the lein will be there until you decide to pay.” “Im not signing anything until payment is made. Period.” That night, their attorney emailed a demand stating that I had “ignored his calls and refused to address the issue of paying his invoice,” and threatening a lien, attorneys’ fees and a lawsuit if I didn’t pay by midnight. I hadn’t ignored anyone. I was in a meeting. I was never rude, never “playing games,” and never disputed the bill. We paid in full. Their crew also damaged our ceiling drywall at the attic access during the job, which Miguel acknowledged in writing, saying they would cover the repair. In my opinion, these are harassing, high-pressure tactics: overly polite until the work is done, then threats against your property the moment payment isn’t instant. The change in tone was so sudden that the earlier politeness now feels deceptive. Most people reasonably expect a few days to pay a contractor, ideally after someone has looked at the work. Their invoice also states the property owner is responsible for their collection, lien and legal costs. If you have a busy life, with a business to run, kids to put to bed, dinner on the table or a team to coach, understand what happened to us: three hours without answering Miguel’s calls was treated as ignoring him, and within a day we were facing a lien and a lawsuit. Learn from my mistake. Please hire someone else: a contractor who isn’t deceptive, who is reasonable, and who is willing to take a phone call and simply work out a misunderstanding that Miguel created himself. Trust is broken, and my wife and I are still in disbelief over this”

• RF

  Ronald Fernandez

  2 months ago

  5.0

  “Such a wonderful and professional company! Would highly recommend them over and over again! Thank you again”

• XR

  Xiomara Rodriguez

  3 months ago

  5.0

  “Very easy to work with, professional and great prices!!! Plus they work directly with FPL for a discount on the job!! Highly recommended!”

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